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HotFixIT Standard Terms and Conditions 1) Collection and Return Whilst every effort will be made to collect and return Customers’ goods at the pre-arranged time HotFixIT will not be liable for any inconveniences or loss of earnings caused should these times not be met. HotFixIT also reserve the right to levy a call-out charge should they not be able to gain access to collect and return equipment at the prearranged times. No guarantee can be given regarding the date of commencement or completion of work by HotFixIT nor for any delay in the execution of work, or damage or inconvenience caused, due to labour disputes, fire, accident, non-delivery or shortage of materials or other causes beyond the control of HotFixIT. 2) Loan Equipment Generally, HotFixIT will charge a deposit against any items of equipment loaned to the Customer. This deposit is fully refundable on the return of the equipment to HotFixIT. However, should any damage be caused (other than that due to reasonable wear and tear) while the equipment is on loan to the customer, the cost of repairing this damage (both parts and labour) will be deducted from the deposit. Should the cost of repair be greater than the value of the deposit then the customer will forfeit the deposit and also be liable to make good the difference. Should the equipment be so badly damaged that it is deemed to be ‘written-off’ then the customer will forfeit the deposit and make good the difference to the ‘High-Street’ value of replacing the equipment. 3) Customer Equipment HotFixIT will repair or replace, free of charge, Customer equipment damaged (subject to reasonable wear and tear) after collection and prior to return, provided HotFixIT and any other carriers (if used) are notified at the time of return and that such notification is confirmed in writing within seven days, but not otherwise. 4) Replacement Equipment Any hardware supplied by HotFixIT is supplied subject to the manufacturers’ guarantees and will not cover defects due to fair wear and tear, the replacement of fuses, virus corruption or any causes beyond the control of HotFixIT. HotFixIT will generally only supply and install items having agreed a price with the customer. Whilst the cost of installing the hardware is generally agreed to be covered within the fixed repair cost, HotFixIT reserves the right to negotiate a charge under certain circumstances. 5) Software/Licences/Permission Any software licence, permission, permit or other authority necessary for installation or execution of the work shall be obtained by, and is the responsibility of, the customer. HotFixIT reserve the right to refuse to carry out any work involving software that it believes to be illegally acquired. HotFixIT cannot be held responsible should any problems arise due to conflicts between applications software loaded. 6) Protection of Customer Data Whilst every attempt will be made to safeguard data, HotFixIT cannot accept responsibility for loss or corruption of data during or after the repair or for the consequences thereof. Similarly, HotFixIT cannot accept responsibility for the consequences should a third party gain illegal access to customers’ data whilst that data is being held by HotFixIT. 7) Terms of Payment Payment shall become due on demand (generally at time of return of equipment) unless otherwise agreed. Failure to pay will incur an interest charge equal to 1% per month. HotFixIT retain title to all items supplied, even though installed and delivered on site, for the whole of any unpaid balance due to HotFixIT. In case of dispute HotFixIT reserves the right to recover all costs associated with any dispute, including administration and set-up costs. 8) Consequential Loss or Damage HotFixIT shall not be responsible for any consequential damage or direct or indirect loss arising out of the performance of the Contract. 9) Scope of Conditions of Contract These conditions will apply in full to all estimates and work carried out (and) or equipment supplied by HotFixIT under such estimates except where specifically agreed in writing to the contrary. 10) Collection of Goods: All goods left for service / repair should be collected within 7 days of completion of work being notified to customer. All payments are deemed payable when work is completed. Should the customer not collect the goods within 14 days of being informed (by any communication means) that work has been completed, HotFixIT reserve the right to sell those goods to offset their costs. We will hold you liable for any amounts due for work carried out, any additional transport / disposal costs and any costs incurred in chasing / collecting the money that is owed. Should the amount raised by this sale of goods not match that owed by the customer in good working order unless stated on the collection note. Any work that is advised but not carried out due to customer instruction will be so at the risk of the customer. 11) Special Order Items: These are deemed to be items ordered specifically upon the verbal or written request of a customer which exceed the items carried by HotFixIT, i.e. those items that, without specific request or instruction, HotFixIT would not purchase for or on behalf of a customer or for stock purposes. Payment in full is required in these circumstances and may include delivery charges, dependant upon the supplier of the item(s). Refunds are not allowed on special order items. |
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